26 April, 2015

On Hiatus, Or Can't Work on a Miniatures Project Without the G%$ D*%&^ Miniatures!

I have decided to put this project, and hence also this blog, on a bit of a hiatus.  While there seems to be a bit of movement on the Warweb/Old Glory 15s/19th Century front in terms of getting some orders to customers, there has not yet been enough positive feedback on The Miniatures Page to warrant trying to place an order with this much maligned company.  Seemingly they had a casting machine break down months ago, but for some reason are still months behind in getting orders filled.  I would think that being that far behind would mean one would be casting like crazy to get caught up, but that doesn't seem to be the case based on the time it is still taking for orders to be shipped.  And to be honest, while they have had casting woes, the fact that they simply will not reply to emails to tell their customers the status of their respective orders is still quite lousy service.

So, until they get their act together, or until someone makes a complete range of figures in 15mm to cover my needs, the project has come to a screeching halt.  I may, on occasion, find an interesting tidbit to share, but obviously without figures posting about collecting and painting, let alone gaming, will not be happening.

03 April, 2015

It Figures...Figures May Be Difficult to Come By

WARNING!  This post is an expression of frustrations with companies who simply do not care about service.

They are at it again.  Old Glory 15s, who seem to be a company that is also 19th Century Miniatures and Warweb, is having more negative comments posted on The Miniatures Page about fulfilling orders and responding to communications from their customers.

Some examples:

And on and on.  I should note I am biased.  I worked part time at Grandiosity/Warweb in the early 2000s, before it was sold to the current owners.  I can say we carried a ton of stock, and if your order was placed prior to 4:00 p.m. EST it pretty much shipped that day.  At times we would have some inventory issues with our suppliers when they went to the large HMGS conventions, but the delay would only be a week or so, and quite frankly most of the time you had your order within two days.  We prided ourselves on carrying full inventory, fast shipping, and $5.00 shipping fees (using UPS) no matter how large your order might have been.  The comments on TMP up through mid-2006 show how a company should be managed and in this case was managed.  But the boss (a gaming buddy of mine) decided to sell, and it has been pretty much crap ever since then.  I personally have had numerous emails go unanswered, and issues with orders.  I also have had dealings with the current owners in running conventions in the 1990s, as they would sit and complain about not making sales, but wouldn't bring their full range of figures (19th Century at the time) and would leave buyers feeling perplexed.  You can't sell what you don't bring.  We also offered to have them run games to showcase their items (and hence sell their product), but they never took us up on that offer.

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